topic Refund in Account & Billing

Refund

Sue283 — Tue, 11 Nov 2025 08:43:03 GMT

Good morning

mum still waiting for a refund after cancellation

how do I speak to someone please?

caesarome — Tue, 11 Nov 2025 09:30:38 GMT

You will have to contact Sky about this so under “Need more help” at the bottom of this page might be the number to use:

Or via the phone 150 is the free number to use from a phone that has a Sky mobile sim in it or Sky Talk phone.

Sky Assistant is also available 24 hours a day on sky.com/help with rapid responses.

You can also contact Sky via social media:

Daniel0210 — Tue, 11 Nov 2025 10:24:16 GMT

@Sue283 wrote:

Good morning

mum still waiting for a refund after cancellation

how do I speak to someone please?

Note that if your Mum was the account holder Sky may not speak to you.