topic Re: When will the app update in Account & Billing

When will the app update

116 — Fri, 31 Oct 2025 14:23:54 GMT

Hi,

So I received my mobile sat 25, the app still hasn't updated to say it's been delivered. What can I do? It's only saying my predicted bill for the upcoming months is my sim - not my mobile.

Re: When will the app update

caesarome — Fri, 31 Oct 2025 16:09:37 GMT

@116

All you can do is to call Sky on 150.

Re: When will the app update

116 — Mon, 10 Nov 2025 23:40:53 GMT

I rang last wednesday, he said it'll update in 24 - 48 hours. It still hasn't updated. Am i best to ring back the same number or is there anything else i can do?

Thank you!

Re: When will the app update

caesarome — Tue, 11 Nov 2025 09:35:10 GMT

@116 wrote:

I rang last wednesday, he said it'll update in 24 - 48 hours. It still hasn't updated. Am i best to ring back the same number or is there anything else i can do?

Thank you!

There is not much you can do but to do as you did before and call them on the same number.