https://helpforum.sky.com/t5/Account-Billing/Split-responsibilities-on-new-and-previous-address-arrangements/m-p/5137958#M273649 <P>My son deals with Sky details; I pay bill - my bank details</P><P>On choosing new house, the state agent introduced assist organisation.</P><P>Agent discussed and agreed details for new Sky setup and placed instructions with Sky.</P><P>His setup included my son's email as ID.</P><P>Box has been delivered and is working.</P><P>My account has had agrred withdrawal made.</P><P>My son cannot access system - ID not valid.</P><P>I cannot access agreed system - still showing previous details AND withdrawing previous (much higher) chardes still.</P><P>Not making any progress</P> Mon, 10 Nov 2025 16:29:49 GMT joesys 2025-11-10T16:29:49Z https://helpforum.sky.com/t5/Account-Billing/Split-responsibilities-on-new-and-previous-address-arrangements/m-p/5137958#M273649 <P>My son deals with Sky details; I pay bill - my bank details</P><P>On choosing new house, the state agent introduced assist organisation.</P><P>Agent discussed and agreed details for new Sky setup and placed instructions with Sky.</P><P>His setup included my son's email as ID.</P><P>Box has been delivered and is working.</P><P>My account has had agrred withdrawal made.</P><P>My son cannot access system - ID not valid.</P><P>I cannot access agreed system - still showing previous details AND withdrawing previous (much higher) chardes still.</P><P>Not making any progress</P> Mon, 10 Nov 2025 16:29:49 GMT https://helpforum.sky.com/t5/Account-Billing/Split-responsibilities-on-new-and-previous-address-arrangements/m-p/5137958#M273649 joesys 2025-11-10T16:29:49Z https://helpforum.sky.com/t5/Account-Billing/Split-responsibilities-on-new-and-previous-address-arrangements/m-p/5137973#M273654 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4531122">@joesys</a>&nbsp;</P> <P>Did whoever placed this order set up a new account for your Son or did they use the account he already had ?</P> Mon, 10 Nov 2025 16:43:14 GMT https://helpforum.sky.com/t5/Account-Billing/Split-responsibilities-on-new-and-previous-address-arrangements/m-p/5137973#M273654 caesarome 2025-11-10T16:43:14Z