topic Re: awaiting refund in Account & Billing

awaiting refund

CarolineBadger — Mon, 10 Nov 2025 13:23:21 GMT

I cancelled my Sky account at the begining of September both my TV and broadband.

A payment of £41.00 was taken out of my bank account on the 22nd September 2025.

I am waiting a refund for this plus all the in advance payments made on my account

Re: awaiting refund

PandJ2020 — Mon, 10 Nov 2025 13:46:02 GMT

@CarolineBadger wrote:
I am waiting a refund for this plus all the in advance payments made on my account

Realistically you'll need to call to hurry it along.

Re: awaiting refund

Daniel0210 — Mon, 10 Nov 2025 13:46:44 GMT

@CarolineBadger

There is no refund of 'in advance payments'.

Refunds should normally take about six weeks from the last day of connection but posts on here suggest it's taking a bit longer.

We used to escalate this to Sky on here via their Community Messaging Team but unfortunateky that process is currently unavallable and we don't know when it'll return.

If you don't want to wait you will need to contact Sky and speak to an agent by other means; either by calling, or initially through Sky Assistant or via social media, Providing your payment method is still active they should then be able to refund it in 3-5 WORKING days.

Re: awaiting refund

MightyQuinn — Mon, 10 Nov 2025 13:46:45 GMT

Hi @CarolineBadger I'm sorry but you are not talking to Sky here. Please see Welcome below for information about this community.