topic Sky’s Digital assistant in Account & Billing https://helpforum.sky.com/t5/Account-Billing/Sky-s-Digital-assistant/m-p/5137590#M273627 <P>Why is Sky's assistant so bad? Trying to get through to an agent but it's going round in circles saying the same phrases and questions - why can't it put me in a queue to speak to an agent. I do not wish to call someone and should have the opportunity to either email support or speak to someone via the web chat. This assistant can't understand simple questions, extremely disappointing considering how big of a company Sky is and they can't get an AI bot to understand simple questions/logic.&nbsp;</P> <P>&nbsp;</P> <P><FONT size="1 2 3 4 5 6 7" color="#999999">Moderator Actions: remomved inappropriate language from title</FONT></P> Mon, 10 Nov 2025 13:43:47 GMT Cg51 2025-11-10T13:43:47Z Sky’s Digital assistant https://helpforum.sky.com/t5/Account-Billing/Sky-s-Digital-assistant/m-p/5137590#M273627 <P>Why is Sky's assistant so bad? Trying to get through to an agent but it's going round in circles saying the same phrases and questions - why can't it put me in a queue to speak to an agent. I do not wish to call someone and should have the opportunity to either email support or speak to someone via the web chat. This assistant can't understand simple questions, extremely disappointing considering how big of a company Sky is and they can't get an AI bot to understand simple questions/logic.&nbsp;</P> <P>&nbsp;</P> <P><FONT size="1 2 3 4 5 6 7" color="#999999">Moderator Actions: remomved inappropriate language from title</FONT></P> Mon, 10 Nov 2025 13:43:47 GMT https://helpforum.sky.com/t5/Account-Billing/Sky-s-Digital-assistant/m-p/5137590#M273627 Cg51 2025-11-10T13:43:47Z Re: Sky’s Digital assistant https://helpforum.sky.com/t5/Account-Billing/Sky-s-Digital-assistant/m-p/5137793#M273630 <P>What issue are you trying to resolve?&nbsp; We may be able to give some pointers.</P><P>&nbsp;</P><P>You may be able to connect to someone by staying silent.</P> Mon, 10 Nov 2025 13:46:39 GMT https://helpforum.sky.com/t5/Account-Billing/Sky-s-Digital-assistant/m-p/5137793#M273630 PandJ2020 2025-11-10T13:46:39Z