Account in credit

LeeRigg85 — Mon, 10 Nov 2025 10:26:40 GMT

Hi, I've recentely changed my broadband provider and I paid my last sky bill early, so they have taken payment on the actual direct debit day and now my account is showing in credit, how do I claim a refund for this? Thanks

Re: Account in credit

Daniel0210 — Mon, 10 Nov 2025 10:28:46 GMT

@LeeRigg85

Refunds should normally take about six weeks from the last day of connection but posts on here suggest it's taking a bit longer.

We used to escalate this to Sky on here via their Community Messaging Team but unfortunateky that process is currently unavallable and we don't know when it'll return.

If you don't want to wait you will need to contact Sky and speak to an agent by other means; either by calling, or initially through Sky Assistant or via social media, Providing your payment method is still active they should then be able to refund it in 3-5 WORKING days.

topic Re: Account in credit in Account & Billing

Account in credit

Re: Account in credit