topic Re: Early termination charges in Account & Billing

Early termination charges

Paula1979 — Wed, 05 Nov 2025 20:52:01 GMT

I am being charged an early termination charge even though I haven't cancelled . I have moved house and my previous service can't be supplied at new address but I have changed to a similar service . Can they still charge me this even though it's beyond my control ?

Re: Early termination charges

MightyQuinn — Wed, 05 Nov 2025 21:19:24 GMT

Hi @Paula1979 The contract that you agreed to was to pay 18/24 months. The fact that the service does not work in your new home is not Sky's fault. I'm afraid that they may enforce the contract so it is at their discretion.

Re: Early termination charges

caesarome — Wed, 05 Nov 2025 22:11:42 GMT

@Paula1979 wrote:

but I have changed to a similar service .

@Paula1979

With Sky, if so give them a call aboiut this as might then wave this charge.

Re: Early termination charges

Paula1979 — Sun, 09 Nov 2025 21:32:36 GMT

Thanks for reply . I have sorted this out with sky , it was a glitch and shouldn't have happened as I haven't cancelled

Re: Early termination charges

Paula1979 — Sun, 09 Nov 2025 21:33:21 GMT

This was an error on their part and is sorted now