topic Re: Proof of purchase in Account & Billing https://helpforum.sky.com/t5/Account-Billing/Proof-of-purchase/m-p/5137033#M273536 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3620315">@Rachel+L</a>&nbsp;</P> <P>Is this for a lost / stolen device? If so …&nbsp;</P> <P>&nbsp;</P> <P><SPAN>As per Skys website ~</SPAN></P> <P>&nbsp;</P> <P><SPAN>"The proof of usage is your email with the IMEl number on it which you got when you first took the device. That is what insurance companies need. So you need to ask for that, not proof of usage as in the bills."</SPAN></P> <P>&nbsp;</P> <P><SPAN>So look for your credit agreement which will be in your message centre:</SPAN></P> <P><A href="https://www.sky.com/mymessages" target="_blank">https://www.sky.com/mymessages</A>&nbsp;</P> <P>&nbsp;</P> <P><SPAN>It may also be a good idea to register any loss/theft on the Immobilise website <A href="https://www.immobilise.com" target="_blank">https://www.immobilise.com</A></SPAN></P> Sun, 09 Nov 2025 15:59:03 GMT Daniel0210 2025-11-09T15:59:03Z Proof of purchase https://helpforum.sky.com/t5/Account-Billing/Proof-of-purchase/m-p/5137031#M273535 How can I be provided will a receipt for a mobile phone purchased through sky before 2022 please Sun, 09 Nov 2025 15:55:22 GMT https://helpforum.sky.com/t5/Account-Billing/Proof-of-purchase/m-p/5137031#M273535 Rachel+L 2025-11-09T15:55:22Z Re: Proof of purchase https://helpforum.sky.com/t5/Account-Billing/Proof-of-purchase/m-p/5137033#M273536 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3620315">@Rachel+L</a>&nbsp;</P> <P>Is this for a lost / stolen device? If so …&nbsp;</P> <P>&nbsp;</P> <P><SPAN>As per Skys website ~</SPAN></P> <P>&nbsp;</P> <P><SPAN>"The proof of usage is your email with the IMEl number on it which you got when you first took the device. That is what insurance companies need. So you need to ask for that, not proof of usage as in the bills."</SPAN></P> <P>&nbsp;</P> <P><SPAN>So look for your credit agreement which will be in your message centre:</SPAN></P> <P><A href="https://www.sky.com/mymessages" target="_blank">https://www.sky.com/mymessages</A>&nbsp;</P> <P>&nbsp;</P> <P><SPAN>It may also be a good idea to register any loss/theft on the Immobilise website <A href="https://www.immobilise.com" target="_blank">https://www.immobilise.com</A></SPAN></P> Sun, 09 Nov 2025 15:59:03 GMT https://helpforum.sky.com/t5/Account-Billing/Proof-of-purchase/m-p/5137033#M273536 Daniel0210 2025-11-09T15:59:03Z