topic Re: Returned broadband equipment after cancellation, but still got message in Account & Billing

Returned broadband equipment after cancellation, but still got message

FelixTran — Sun, 09 Nov 2025 12:31:58 GMT

Hi there,
I have returned the broadband equipment. It got delievered from Royal Mail but I haven't receieved any confirmation from Sky. Today, I got a message saying that I need to return sky equipment as soon as possible to avoid non-return charges.
I still have a receipt as it's my Proof Of Posting.

Please let me know how can I sort it out

Re: Returned broadband equipment after cancellation, but still got message

Daniel0210 — Sun, 09 Nov 2025 13:03:15 GMT

@FelixTran

Sky use Unipart to deal with returns and they are taking a number of weeks to process equipment at their warehouse.

We would usually be able to escalate this to Sky via the Messaging Team on here but I'm afraid the option is not available and we don't know when it'll return.

You need to contact Sky by calling in, using Sky Assistant or via social media to try to get this sorted out which should be straightforward if you have the proof of posting.

Please don't try to post an image of the Royal Mail tracking or postal receipt as Sky don't allow them on the forum.

Re: Returned broadband equipment after cancellation, but still got message

caesarome — Sun, 09 Nov 2025 13:03:36 GMT

@FelixTran wrote:

I still have a receipt as it's my Proof Of Posting.

You will need to give Sky those tracking details so hopefully they can update the status for you to show that it has arrived, so you can either call or use one of the social media links at the bottom of this page to do this.

Re: Returned broadband equipment after cancellation, but still got message

FelixTran — Sun, 09 Nov 2025 13:08:19 GMT

Thanks. I have try to contact facebook sky help. Hope can reaching out to them soon.

Re: Returned broadband equipment after cancellation, but still got message

FelixTran — Sun, 09 Nov 2025 13:08:50 GMT

Thanks. I have contact them

via facebook sky help