topic Re: Want a refund in credit in Account & Billing

Want a refund in credit

ALB3 — Fri, 07 Nov 2025 21:32:25 GMT

2 payments have been taken. Showing as credit on my account and I want to request a refund

Re: Want a refund in credit

Daniel0210 — Fri, 07 Nov 2025 21:34:34 GMT

It sounds like an unnecessary manual payment was made.

If you have a continuous payment method set up (which the T's and C's state you should have), you never need to make a manual payment. Once the original planned payment has been processed a credit should appear on your Sky account for the amount you have overpaid.

This should automatically be used to pay your next bill so on that bill date no/less money should be taken from your account. I would suggest NOT making any manual payments unless requested to by Sky.

If you prefer, once your extra payment is showing as a credit, contact Sky who can arrange a refund within the standard 3-5 working days. We used to escalate this to the Messaging Team on here but unfortunately that process is not currently available. Either call, use Sky Assistant or perhaps use social media to initially make contact.

Re: Want a refund in credit

Sarah73 — Sun, 09 Nov 2025 10:32:22 GMT

There are 2 payments of 32.00 taken from my account, why?

Re: Want a refund in credit

Daniel0210 — Sun, 09 Nov 2025 10:34:27 GMT

@Sarah73 wrote:
There are 2 payments of 32.00 taken from my account, why?

@Sarah73
You aren’t communicating with Sky by posting on here. This is a customer ➡️ customer discussion forum where we try to help other Sky customers.

Does the post immediately above yours apply to you too?

Re: Want a refund in credit

caesarome — Sun, 09 Nov 2025 12:04:17 GMT

@Sarah73 wrote:
There are 2 payments of 32.00 taken from my account, why?

@Sarah73

Have you made a manual payment and Skiy have taken it via your usual payment method ?