topic Re: Payment holiday in Account & Billing

Payment holiday

Anettie76 — Sun, 09 Nov 2025 10:53:14 GMT

I cannot make my payment and I cannot speak to a person, is there any way around this

Re: Payment holiday

MarkGoldsmith — Sun, 09 Nov 2025 10:55:16 GMT

@Anettie76 wrote:
I cannot make my payment and I cannot speak to a person, is there any way around this

Payment holidays aren't available for monthly subscription services; they are only allowed on any credit agreements you have for hardware that has been purchased, like a mobile phone or a Sky Glass TV.

Re: Payment holiday

Anettie76 — Sun, 09 Nov 2025 10:56:47 GMT

I have sky stream, can I get payment holiday with being on that?

Re: Payment holiday

Anettie76 — Sun, 09 Nov 2025 10:58:45 GMT

Is there any way in which I can speak to someone on the phone

Re: Payment holiday

Daniel0210 — Sun, 09 Nov 2025 11:01:12 GMT

@Anettie76

No, not for Stream. Only mobile or Glass.

Are your services restricted?

Re: Payment holiday

Anettie76 — Sun, 09 Nov 2025 11:02:28 GMT

Yes restricted and not getting paid till 26th

Re: Payment holiday

Anettie76 — Sun, 09 Nov 2025 11:04:10 GMT

Really need to speak to member of staff from sky but won't speak to me as services restricted

Re: Payment holiday

MarkGoldsmith — Sun, 09 Nov 2025 11:08:17 GMT

@Anettie76 wrote:
Really need to speak to member of staff from sky but won't speak to me as services restricted

That's correct.

As previously advised no payment holiday is allowed on monthly subscription services only of credit agreements.

Sky will restrict services until the overdue bill is paid. It's worth noting that if the bill is overdue for a couple of weeks they may also require the following months bill to also be paid before services are restored.

Sly won't speak to you until they are paid what they are owed as per the contract you agreed with them, and even if you did get through to an advisor there is little they can do as the restriction system is an automated process which kicks in automatically when accounts become overdue.

Re: Payment holiday

Daniel0210 — Sun, 09 Nov 2025 11:31:29 GMT

@Anettie76
Sky won’t reinstate services until you’ve paid what they believe you owe (regardless of any individual circumstances) and you’ve also set up a new continuous payment method.

Until you’ve done this any calls to Sky will only prompt you to make a full payment.

If your payment is two or more weeks overdue you will have to pay the next bill as well and if you’re in arrears for 56+ days Sky can fully terminate your subscription (but you’ll still owe the arrears). If this is part of a credit agreement purchase (mobile or Sky Glass for example) non payment can see the credit agreement cancelled at which point the full amount becomes due in one payment .

Restrictions of services are automatic and are only applied due to a missed payment/s. Skys agents can’t override the process even if you’re told otherwise. Sky don't allow payment plans on overdue live accounts, nor will they consider promises to pay on or by a certain date.

Once your full payment has cleared and is in Sky’s account your services should be reinstated, but this may not be instant. Any payment you make over a weekend or on a Bank Holiday won’t be processed until the following week.

You should be able to pay the bill and set up your direct debit via the MySky app or online using this link
https://www.sky.com/manage/bill/