topic Change in Account & Billing

Seperation

SeanBuckham — Sat, 08 Nov 2025 09:00:48 GMT

my wife and I have separated and I can no later afford or access the tv so looming to transfer to her name and account please and change the address of my mobile account

Sean

Re: Seperation

GD1 — Sat, 08 Nov 2025 09:05:30 GMT

@SeanBuckham Sky don't allow transferring of accounts, if you're outside a minimum term you will need to cancel your tV services, you would also need to call Sky to change your address.

Re: Seperation

Daniel0210 — Sat, 08 Nov 2025 10:15:42 GMT

@SeanBuckham

As stated you can't transfer an account like that. You will need to look at cancelling but remember, if your minimum term has ended you’ll need to give Sky the required 31 days notice. And… the latest T’s and C’s explicitly state you can’t cancel when still in a minimum term deal unless Sky agree. (If they agree you’ll have to pay the remainder of your discounted term).

See the below link
https://www.sky.com/help/your-account/my-account-and-subscription/cancelling/cancel-my-subscription/cancel-sky-tv/articles/cancel-sky-tv

Select ‘No, I still need help’ at the bottom of the link which will lead to contact methods.
(Make sure the flag in the bottom right corner is the correct one ie; UK or ROI).
UK customer ~ It may include a phone number, an email link and also a Message Us option (which is normally available between 9am and 7.30pm).
ROI customer ~ there’s a text option (Monday-Friday 9am to 4:30pm) otherwise it’s only by calling Sky Ireland or writing in.

If you successfully cancel you should receive an acknowledgment email from Sky.

If you are cancelling Sky Q, return packaging will be sent out near the end of your notice period. It’s important that you obtain proof of posting and keep it safe and indefinitely.

Once all the above is done your wife / ex can order a Sky TV account in her name.

Change

SeanBuckham — Sun, 09 Nov 2025 06:58:33 GMT

Wife and I have separated. Looking to transfer sky tv to her name and her bank and keep mobile with me

Re: Change

Daniel0210 — Sun, 09 Nov 2025 07:05:25 GMT

@SeanBuckham

You asked this yesterday. The answer hasn't changed so no need for a new thread.