https://helpforum.sky.com/t5/Account-Billing/Double-payment/m-p/5136569#M273485 <P>I got an email saying my direct debit failed so i paid £30 manually and then it turns out however many hours later it hadn't actually failed, therefore took out another £30 - I kinda need that back for other bills</P> Sat, 08 Nov 2025 22:42:22 GMT jayb3an 2025-11-08T22:42:22Z https://helpforum.sky.com/t5/Account-Billing/Double-payment/m-p/5136569#M273485 <P>I got an email saying my direct debit failed so i paid £30 manually and then it turns out however many hours later it hadn't actually failed, therefore took out another £30 - I kinda need that back for other bills</P> Sat, 08 Nov 2025 22:42:22 GMT https://helpforum.sky.com/t5/Account-Billing/Double-payment/m-p/5136569#M273485 jayb3an 2025-11-08T22:42:22Z https://helpforum.sky.com/t5/Account-Billing/Double-payment/m-p/5136577#M273486 <BLOCKQUOTE><HR /><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4489507">@jayb3an</a>&nbsp;wrote:<BR /> <P>I got an email saying my direct debit failed&nbsp;</P> <HR /></BLOCKQUOTE> <P>Are yiou sure that email was from Sky, did it address your actual name ?</P> <P>&nbsp;</P> <BLOCKQUOTE><HR /><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4489507">@jayb3an</a>&nbsp;wrote:<BR /> <P>I kinda need that back for other bills</P> <HR /></BLOCKQUOTE> <P>When you see a £30 credit on your account then give Sky a call as they should be able to refund it for you.</P> Sat, 08 Nov 2025 22:57:09 GMT https://helpforum.sky.com/t5/Account-Billing/Double-payment/m-p/5136577#M273486 caesarome 2025-11-08T22:57:09Z