topic Re: Paid a late Mobile Bill in Account & Billing

Paid a late Mobile Bill

LisaRavo83 — Sat, 08 Nov 2025 17:30:38 GMT

Hi, I haven't been able to pay for the for sims I have for mine & my family's phones. As of today I've paid the balance in full. How long does it take FOR sky to receive payment & uncancel my mobile account please?

Re: Paid a late Mobile Bill

LisaRavo83 — Sat, 08 Nov 2025 17:32:24 GMT

I have 4 mobile sim contracts & now I've made payment in full, how long will be take for us to able to use our phones again please?

Re: Paid a late Mobile Bill

MightyQuinn — Sat, 08 Nov 2025 17:43:52 GMT

Hi @LisaRavo83 That is not something we would know. However, you may have to wait until Monday for your payment to reach their bank.

Re: Paid a late Mobile Bill

SKY1992bf — Sat, 08 Nov 2025 17:46:38 GMT

@LisaRavo83 How late were you in making payment and have you setup a new continuous payment method as that also needs doing before restrictions are lifted

Re: Paid a late Mobile Bill

Daniel0210 — Sat, 08 Nov 2025 18:00:34 GMT

@LisaRavo83

If your payment is two or more weeks overdue you will have to pay the next bill as well and if you’re in arrears for 56+ days Sky can fully terminate your subscription (but you’ll still owe the arrears). If this is part of a credit agreement purchase (mobile or Sky Glass for example) non payment can see the credit agreement cancelled at which point the full amount becomes due in one payment .

Otherwise once your full payment has cleared and is in Sky’s account your services should be reinstated, but this may not be instant. Any payment you make over a weekend or on a Bank Holiday won’t be processed until the following week.