topic Re: VIP customers Vs the more important and glorious new customer in Account & Billing

VIP customers Vs the more important and glorious new customer

Avant-guard — Fri, 07 Nov 2025 18:26:51 GMT

So I rang Sky yes rung SKY!! , hoping to trim the fat off my bill — because let’s face it, with rent, energy, and the price of beans cha-cha-ing upwards, something’s gotta give. I asked the agent to help cut costs. Their response? A few measly pounds off and a sales pitch for a Sky Glass. Cute.

I asked for a breakdown. They acted like I’d requested nuclear codes. Eventually, they coughed it up: £86 for basic TV and broadband (around 250 Mbps), plus £10 for a Sky Glass the size of a dinner plate. Not exactly a steal.

I said, “No thanks, I don’t need a fragile mini monitor that looks allergic to gravity.” So they came back with the same price — minus the Sky Glass. That’s right: £96 for less. It’s like ordering a burger, skipping the bun, and being charged extra.

Meanwhile, new customers get Ultimate TV for £22 and 500 Mbps broadband for £20. That’s double the speed, half the price, and probably a free unicorn thrown in. But hey, I’m a “VIP,” which apparently stands for “Very Ignored Person.”

So I’ve decided: when this contract ends, I’m ghosting Sky like a bad Tinder date. I’ll grab a cheap streaming box, switch to a provider that doesn’t think I’m made of gold, and live happily ever after — contract-free and smug.

Honestly, you’d think keeping loyal customers would be cheaper than chasing new ones with golden welcome mats and champagne routers. But no — Sky’s boardroom seems to think we’re just walking wallets with nostalgia for overpriced bundles.

Here’s to us, the MUGs: Massively Undervalued Galagos. May our next provider treat us like humans, not commission targets.

Re: VIP customers Vs the more important and glorious new customer

Daniel0210 — Fri, 07 Nov 2025 18:41:01 GMT

@Avant-guard

Most providers do better offers for new customers these days. You probably benefited from such an offer in the past.,

Better discounts are offered to new customers as an incentive for them to join up. If you choose to jump ship and go with another provider then in 18/24 months you'll be in the same position with that provider and if you want you'll be able to return to Sky as a new customer and gain the benefits available at that time.

Re: VIP customers Vs the more important and glorious new customer

Avant-guard — Mon, 10 Nov 2025 11:52:02 GMT

"Not a employee but sounding very much like one or bot" will not change a fact now will it.

Ah yes, Sky VIP. The loyalty program that makes you feel extra special… right before it hands you a packet of sweets and a coffee voucher that expires faster than your patience.

Meanwhile, I’m paying hundreds more each year than the new guy who just signed up yesterday and got a free TV, half-price broadband, and probably a foot massage. But me? I get the honour of entering a competition I’ll never win and a badge that says “Gold man Member” like I’ve just unlocked a new level of disappointment.

Let’s break it down:

Rewards? you mean a lukewarm latte and a chance to win tickets to an event I didn’t ask for, then yes—Sky’s nailed it.
Competitions? I’ve entered more Sky VIP draws than I’ve had hot dinners. Still waiting for that “you’ve won!” email. At this point, I’d settle for a “we see you” email.
Loyalty tax? Staying loyal means paying more. It’s like being punished for commitment. I’m not in a relationship—I’m in a hostage situation.
Switching? Oh, I switch now. Every year. Like clockwork. Because loyalty clearly doesn’t pay, but comparison sites do.

And when I complain? I get told how “valued” I am. Valued like a paper straw in a milkshake—technically useful, but mostly soggy and sad.

If Sky really wants to reward loyalty, maybe start with lower bills, real perks, and competitions that don’t feel like the Hunger Games. Until then, I’ll be over here, sipping my free coffee and plotting my next escape.

[removed]

Moderator Actions: Removed inappropriate comment

Re: VIP customers Vs the more important and glorious new customer

Avant-guard — Mon, 10 Nov 2025 11:06:01 GMT

look

“Now we see the sensorship inherent in the system! Help! Help! I'm being repressed!” MP holy grail

You, a loyal Sky customer, take to the forums like a digital gladiator, armed with nothing but truth, frustration, and a keyboard. You post your thoughts — raw, honest, maybe a little spicy — [removed], it vanishes faster than your broadband during a thunderstorm.

Moderator Actions: Removed inappropriate language

Re: VIP customers Vs the more important and glorious new customer

2muchTV — Fri, 07 Nov 2025 21:19:33 GMT

@Avant-guard As we know, Sky are in business to make money, and customers want to save money. I don't blame you for voting with your money.

I have enjoyed Sky since 2000 when I first joined.

Sky then were well ahead in TV entertainment plus I never lived in an area with a cable alternative.

Every X years at the end of a discount period, I would religiously haggle and pat myself on the back for getting a new deal. For me, Sky was a 4th utility alongside gas, electricity and water.

Nowadays, my 4th utility is fast broadband.

Streaming apps have given us so many options and I for one have voted with my money to leave Sky Stream for Now TV (still Sky I know 😄).

Re: VIP customers Vs the more important and glorious new customer

MarkGoldsmith — Fri, 07 Nov 2025 21:20:55 GMT

@Avant-guard wrote:
look
“Now we see the sensorship inherent in the system! Help! Help! I'm being repressed!” MP holy grail

You, a loyal Sky customer, take to the forums like a digital gladiator, armed with nothing but truth, frustration, and a keyboard. You post your thoughts — raw, honest, maybe a little spicy — and **bleep**, it vanishes faster than your broadband during a thunderstorm.

Posts are typically removed only when they contravene the forum rules. Sometimes the automatic filter incorrectly flags and removes a post, but it is then released back into the forum when a moderator reviews it

Also, seeing how this is a community of other Sky customers, who freely spend their time helping other customers with issues regarding Sky products and services, I'm not sure what outcome you are expecting from this post.

Its widely know that in this industry its currently quite an expensive process to obtain new customers, this is why the majority of companies operating in the industry typically offer breakeven or loss leading deals to attract new customers, with the knowledge that the majority of the customers they attract will typically stay with the service after their intiial minimum term contract expires. There is also a subset of customers who don't even negotiate a new minimum term and just roll over onto the list prices at the end of their initial contract, and this is how the companies end up actually making money back in the long term over their new customer acquisitions.

Unless the majority of customers switch at the end of their minimum term, this model will almost certainly continue, as it remains the most profitable for the industry.

Re: VIP customers Vs the more important and glorious new customer

Avant-guard — Fri, 07 Nov 2025 21:35:15 GMT

So let me get this straight—you’re loyal, you stick around, you wave the VIP flag like a proud banner… and your reward? A bill that looks like it’s been on a protein shake diet: bulked up and flexing hard. Meanwhile, the savvy shopper’s out here playing the field, coupon in one hand, cashback app in the other, and somehow they get the better deal?

The markup? Oh, it’s probably somewhere between “cheeky” and “daylight robbery.” If we had a microscope and a calculator, we might be able to find the original price buried under all that profit.

Let’s just say I wouldn’t treat loyal customers like walking ATMs. I’d run a company like a good pub landlord: know your regulars, keep the prices fair, and don’t water down the beer beer for the lads and a white wine for the ladies. Because once you start charging £20 for a pint and calling it “exclusive and VIP,” your regulars will be down the road faster than you can say “happy hour.”

Re: VIP customers Vs the more important and glorious new customer

Lawrence+cope — Fri, 07 Nov 2025 22:49:28 GMT

Anyone would think that because you may have received a discount when you joined Sky, then that was permission for them to rob you blind forever more🤪.

Re: VIP customers Vs the more important and glorious new customer

PandJ2020 — Fri, 07 Nov 2025 23:08:19 GMT

@Lawrence+cope wrote:
Anyone would think that because you may have received a discount when you joined Sky, then that was permission for them to rob you blind forever more🤪.

It's not hotel California.

Re: VIP customers Vs the more important and glorious new customer

Avant-guard — Fri, 07 Nov 2025 23:30:54 GMT

It’s like they’re saying, “Sure, you can leave… but not before we squeeze one last month out of you.”

Yes, I know I’m out of contract. Yes, I know I still have to give notice like I’m quitting a job I never applied for. And yes, I know you’ll still charge me for the privilege of leaving. Classy.

Let’s be honest—this relationship has run its course. You promised me VIP treatment, but all I got was Vaguely Infuriating Pricing. Your customer service has been about as helpful as a chocolate router, and your forum mods? Let’s just say I’ve had warmer welcomes from CAPTCHA tests.

Re: VIP customers Vs the more important and glorious new customer

GD1 — Sat, 08 Nov 2025 01:05:21 GMT

@Avant-guard In case your not aware your not contacting Sky by posting here this is a customer led community https://helpforum.sky.com/t5/About-Sky-Community/ct-p/Members

And I'd familiarise yourself with the community rules https://helpforum.sky.com/t5/get-started/bd-p/flow?step=4

Re: VIP customers Vs the more important and glorious new customer

Avant-guard — Sat, 08 Nov 2025 01:49:53 GMT

read and understood do as told, do not question or have a option and obey the masters. got ya.but no, in RL i do not bow and online i do not bow.I save that for the sycophants.

So I noticed my last post mysteriously vanished into the moderation void. I wasn’t trying to start a revolution—just asking why we’re still rocking the 30-day handcuffs after the contract ends. I mean,

If there’s a secret decoder ring or ancient scroll that explains this policy, I’d love to see it. Otherwise, it feels a bit like being grounded for a party I didn’t even attend.

No hard feelings—just trying to understand the logic or lack of before I start writing my memoir: “30 Days Later for no other reason but they can: The Contract That Wouldn’t Die.”book

I’ve clicked, scrolled, and looked every corner of this site looking for real help post after post with problems and nought answers,(well helpful answers) but thoy shall not leave or something something something only thing availble is to contact the other side for information as that would be easyier then actually getting sense out of customer service—starting to think the FAQ stands for Frequently Avoiding Questions.

but hey ho

humor bad!!!

Re: VIP customers Vs the more important and glorious new customer

TimmyBGood — Sat, 08 Nov 2025 08:44:28 GMT

@Avant-guard wrote:

I’ve clicked, scrolled, and looked every corner of this site looking for real help post after post with problems and nought answers,(well helpful answers) but thoy shall not leave or something something something only thing availble is to contact the other side for information as that would be easyier then actually getting sense out of customer service—starting to think the FAQ stands for Frequently Avoiding Questions.

Answers do tend to be accurate. Whether they correspond with your particular point of view is a rather different issue.

Re: VIP customers Vs the more important and glorious new customer

Sharcuk — Sat, 08 Nov 2025 14:11:10 GMT

@Avant-guard I await with interest your future diatribes when the new customer discounts offered by your new provider expire!

Re: VIP customers Vs the more important and glorious new customer

Avant-guard — Sat, 08 Nov 2025 17:36:21 GMT

i'll keep the diatribes short-isssh.

Oh, I’m positively thrilled for the day my new customer discount expires — truly, I am. I’ve even penciled it into my diary between ‘laugh at old provider’s rates’ and ‘enjoy actual new service.’ Because unlike the endless years I spent here paying top Pounds for your subpar performance, I now have options. Real ones. And when the honeymoon ends, I won’t be penning bitter diatribes(well i might its my game and i'll play it when i want too) — I’ll be calmly switching again, like a seasoned escape artist slipping out of yet another overpriced trap.

The smug satisfaction at my temporary savings is adorable — like watching someone gloat over selling a rotary phone in the age of smartphones. It’s the kind of misplaced pride only a legacy provider can muster, convinced that loyalty is earned through inertia, nostalgia, and bills that require a small loan to pay. But don’t worry, when the next price hike rolls out under the banner of 'enhanced value,' I’ll be watching from the sidelines, sipping my discounted coffee and livestreaming the chaos being a bundle nomad going where the deals take me.

So yes, mark your calendar. The discount will end. But so did my tolerance for mediocrity. And that, my friend, is the gist of it — short, sweet, and served with a side of schadenfreude.

Re: VIP customers Vs the more important and glorious new customer

PandJ2020 — Sat, 08 Nov 2025 17:48:59 GMT

@Avant-guard wrote:
Because unlike the endless years I spent here paying top Pounds for your subpar performance,

You do realise you are not addressing Sky here?

Re: VIP customers Vs the more important and glorious new customer

Sharcuk — Sat, 08 Nov 2025 18:11:32 GMT

@PandJ2020 wrote:
@Avant-guard wrote:
Because unlike the endless years I spent here paying top Pounds for your subpar performance,
You do realise you are not addressing Sky here?

Presumably not, as the constant references to "you" seems to indicate 🤷‍

Re: VIP customers Vs the more important and glorious new customer

Sharcuk — Sat, 08 Nov 2025 18:23:14 GMT

@Avant-guard wrote:
i'll keep the diatribes short-isssh.

And that, my friend, is the gist of it — short, sweet, and served with a side of schadenfreude.

@Avant-guard scadenfreude, really? I'm happy with my situation, what's my misfortune exactly?

Re: VIP customers Vs the more important and glorious new customer

Avant-guard — Sat, 08 Nov 2025 18:35:33 GMT

I know all too well that you're not in the employ of the Great Ones—and I thank you for your replies, which obliges me to reciprocate with equal verbosity.

Unless, of course, sarcasm has been elevated to a salaried profession, in which cases some here will earn a pension in irony.

And Sky? Sky wouldn’t recognize customer communication if it pirouetted past them in sequined regalia, trailing neon smoke and belting “Hanging on the Telephone” by Blondie with operatic fervor.

If they truly cared, there’d be a delegate present—someone with a name badge, a headset, and perhaps even a rudimentary grasp of empathy and could actually press the picard of all buttons and "make it so" for some not all as there is no magic and I’m fresh out of wands, and the only thing disappearing around here is accountability.

Why do I post? Not because I anticipate a reply—heavens no. That would require the existence of a functioning auditory apparatus on their end, and I suspect that department was quietly mothballed during a budget cut. I post so others may witness the spectacle: the so-called “great customer service” is, in truth, a masterclass in performative indifference.

So here I am, stretching my vocabulary like it’s doing yoga , keeping the ol’ grey matter limber.