My broadband amount increased

Karla5 — Fri, 07 Nov 2025 12:41:32 GMT

Dear who may help

I have been trying to contact an agent in regards to discussing my increase in DD monthly amount as struggling to pay new price. My internet speed is also awful so not happy to pay this increase.

Re: My broadband amount increased

Daniel0210 — Fri, 07 Nov 2025 12:56:22 GMT

@Karla5
You aren’t communicating with Sky by posting on here. This is a customer ➡️ customer discussion forum where we try to help other Sky customers.

The most common reason for a bill increase (other than the inevitable annual price increase in April) is that your discounts have ended. Perhaps compare the latest bill with previous ones to see where it differs.

If your discounted minimum term has ended or its ending soon the best new discounts are still normally acquired by contacting Sky and negotiating or potentially amending your package which will require a new 24 month minimum term contract.

Significant discounts are harder to come by these days so if you’re offered something acceptable be prepared to agree to it there and then because if you decide to think about it the offer is unlikely to be available when you call back. Also remember you’re not a new customer so don’t expect anything close to a new customer deal.

See this link…
https://www.sky.com/help/articles/change-your-package-2-t2#downgrade

If you decide it’s no longer value for money and you’re thinking of changing providers remember that in 18/24 months time you'll be in the same position with that company at which point you'll be able to return to Sky and benefit from the new customer discounts available at that particular time.

topic Re: My broadband amount increased in Account & Billing

My broadband amount increased

Re: My broadband amount increased