Paying my biill

Milodo123456 — Fri, 07 Nov 2025 11:09:24 GMT

I what time to pay it I need to cancel broadband and have phone calls only

Re: Paying my biill

Daniel0210 — Fri, 07 Nov 2025 11:10:44 GMT

Firstly Sky Talk is bundled with Sky broadband. You can't just have Talk.

@Milodo123456 wrote:
I what time to pay it

If your services are not yet restricted the following process applies to everyone, regardless of any personal circumstances …

🔹If you have a Direct Debit set up and the full payment fails on the normal payment date Sky will automatically attempt it again 10 calendar days later (so DO NOT be tempted to make a manual payment in this period).

After 10 days, if that second attempt also fails Sky may send a text and/or email notifying you that your payment has failed again and you then have a day or two at best before they restrict your services.

🔹If you have a Continuous Card payment method set up, if the full payment fails Sky send the text/email notification about the failed payment and you usually have at best 2/3 days before being restricted. There is no grace period and I believe only 1 attempt is made for a card payment, so if this has failed, you will need to pay manually and then reset the payment method for next month.

Restrictions are an automated process and we’ve been told Customer Service agents can’t stop it… even if you’re told otherwise on the phone. Sky don’t allow payment plans (except on a legitimately closed account) or a promise to pay on or by a certain date.

This link may also provide some advice
https://www.sky.com/help/articles/cost-of-living-support

If you are behind with Stream or Glass payments also see the information on this link:
https://www.sky.com/help/articles/missed-payments-sky-glass

Re: Paying my biill

Milodo123456 — Fri, 07 Nov 2025 11:13:29 GMT

Can I have time to pay it I can't pay it till 12 nov but I need a plan coz I got illness I suffer from heart problems and copd

Re: Paying my biill

Daniel0210 — Fri, 07 Nov 2025 11:19:27 GMT

@Milodo123456

I've already explained the process above.

You aren’t communicating with Sky by posting on here. This is a customer ➡️ customer discussion forum where we try to help other Sky customers.

Re: Paying my biill

GD1 — Fri, 07 Nov 2025 11:21:30 GMT

@Milodo123456 You're not talking to Sky, they also won't give you time to pay or keep your services running on the promise of a payments.

topic Re: Paying my biill in Account & Billing

Paying my biill

Re: Paying my biill

Re: Paying my biill

Re: Paying my biill

Re: Paying my biill