BT Openreach connection issues

CB96 — Thu, 06 Nov 2025 17:49:58 GMT

I have been trying to help my father move his broadband tv and telephone services to Sky. We initally set up the service to be installed on 6th May 2025. On the original installdate - the engineer advised that they were unable to connect my fathers service as his home did not have a BT inbound line and Openreach would need to come and install this. They have promised many dates to do this and have yet to actually make the connection.

Dispite a complaint raised and many many update e-mails from sky advising what the issue is - they are unable to make the installation without Openreach completing thier part. We have chased and chased and chased to the point where my father is currently receiving over £6 a day in compensation from the original date quoted in May.

Has anyone else had this issue? We are unable to make contact with Openreach ourselves apparently as they are contracted by Sky.

Re: BT Openreach connection issues

PandJ2020 — Thu, 06 Nov 2025 18:24:22 GMT

@CB96 wrote:
We are unable to make contact with Openreach ourselves apparently as they are contracted by Sky.

Alas that is correct as your contract is with Sky. You'll have to persevere with contacting Sky I'm afraid.

Re: BT Openreach connection issues

CB96 — Thu, 06 Nov 2025 18:31:42 GMT

Thank you! I was pretty sure this would be the case but hoping for a 'way in'! Another call to sky it is!!!

topic Re: BT Openreach connection issues in Account & Billing

BT Openreach connection issues

Re: BT Openreach connection issues

Re: BT Openreach connection issues