topic Re: Bill in Account & Billing

Bill

JGRL — Thu, 06 Nov 2025 09:34:38 GMT

I appear to have been billed twice for this month's payment.

Re: Bill

caesarome — Thu, 06 Nov 2025 09:39:02 GMT

Have you made a manual payment and then Sky have taken the payment as usual via whatever payment method you have setup on your account, if so when you see a credit on your account you will need to call Sky to ask them to refund it for you.

Re: Bill

JGRL — Thu, 06 Nov 2025 09:49:28 GMT

They are attempting to take a double payment by direct debit

Re: Bill

caesarome — Thu, 06 Nov 2025 09:55:15 GMT

Did you make a manual payment ?

If not what does your bill show here regarding this payment:

https://www.sky.com/bill/tv-broadband-talk