topic Paid 2 times in Account & Billing

Paid 2 times

Evans2345 — Thu, 06 Nov 2025 00:19:47 GMT

I have paid for my sky tv 2 times I need a refund for one off them

Re: Paid 2 times

GD1 — Thu, 06 Nov 2025 00:22:59 GMT

@Evans2345 Sky would only take a payment once within the monthly billing cycle. Did you make a manual payment? If so you don't need to be doing that as it won't stop a Direct Debit or automatic card payment.

If the credit shows on your account you'll need to call Sky for a refund as the community can't do that.

Re: Paid 2 times

Evans2345 — Thu, 06 Nov 2025 00:25:49 GMT

I made manual payment then they took direct debit so I paid to much

Re: Paid 2 times

GD1 — Thu, 06 Nov 2025 01:13:03 GMT

@Evans2345 wrote:

I made manual payment then they took direct debit so I paid to much

See my previous reply.

Re: Paid 2 times

Daniel0210 — Thu, 06 Nov 2025 06:18:29 GMT

@Evans2345

If you have a continuous payment method set up (which the T's and C's state you should have), you never need to make a manual payment. Once the original planned payment has been processed a credit should appear on your Sky account for the amount you have overpaid.

This should automatically be used to pay your next bill so on that bill date no/less money should be taken from your account. I would suggest NOT making any manual payments unless requested to by Sky.

If you prefer, once your extra payment is showing as a credit, contact Sky who can arrange a refund within the standard 3-5 working days. We used to escalate this to the Messaging Team on here but unfortunately that process is not currently available. Either call, use Sky Assistant or perhaps use social media to initially make contact.