https://helpforum.sky.com/t5/Account-Billing/Payments/m-p/5133575#M273052 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4453960">@Baggiebird-68</a>&nbsp;</P> <P>If the email starts with something like "Dear customer" then it is not from Sky as any emails from Sky should address you by your first name.</P> Wed, 05 Nov 2025 13:15:12 GMT caesarome 2025-11-05T13:15:12Z https://helpforum.sky.com/t5/Account-Billing/Payments/m-p/5133483#M273029 I received an email today saying my payment is late, but on the sky app is says it is paid,I also checked it through the tv and I clicked on bills and payments is says no payment required, and my bank have also confirmed the payment was made Wed, 05 Nov 2025 11:11:23 GMT https://helpforum.sky.com/t5/Account-Billing/Payments/m-p/5133483#M273029 Baggiebird-68 2025-11-05T11:11:23Z https://helpforum.sky.com/t5/Account-Billing/Payments/m-p/5133484#M273030 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4453960">@Baggiebird-68</a>&nbsp;</P> <P>Are you certain that email was from Sky? Be very cautious of any links within it the sender wants you to click on.&nbsp;</P> Wed, 05 Nov 2025 11:13:05 GMT https://helpforum.sky.com/t5/Account-Billing/Payments/m-p/5133484#M273030 Daniel0210 2025-11-05T11:13:05Z https://helpforum.sky.com/t5/Account-Billing/Payments/m-p/5133575#M273052 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4453960">@Baggiebird-68</a>&nbsp;</P> <P>If the email starts with something like "Dear customer" then it is not from Sky as any emails from Sky should address you by your first name.</P> Wed, 05 Nov 2025 13:15:12 GMT https://helpforum.sky.com/t5/Account-Billing/Payments/m-p/5133575#M273052 caesarome 2025-11-05T13:15:12Z