Returning

CAZ126 — Wed, 05 Nov 2025 12:10:25 GMT

Hi,

I have recently cancelled all sky and you said you would send packaging to return equipment .You have only sent one which i have put the router and cable and remote into.I have 2 other boxes belonging to you .Will you send me more packaging or do you not need those returned. I just dont want a bill for not returning them.Please advise me.

Re: Returning

Daniel0210 — Wed, 05 Nov 2025 12:19:35 GMT

@CAZ126

Not us. You aren’t communicating with Sky by posting on here. This is a customer ➡️ customer discussion forum where we try to help other Sky customers.

If you’ve successfully cancelled Sky should send out returns packaging (to the address where the account was active) near the end of any cancellation period (which is 14 days for broadband and 31 days for Sky Q) for any loaned equipment they are expecting back.

If the arrival of packaging is delayed, it’s damaged on arrival or doesn’t arrive it’s the customers responsibility to use their own packaging to return it. You can use any packaging as long as it’s secure and you may want to put a note inside with your account number and a list of equipment that is included. This link explains about how to receive an email with your return labels through Royal Mail.
https://www.sky.com/help/articles/return-tv-broadband

Keep your proof of posting safe and indefinitely and if you use Royal Mail’s collect from home service, keep a record of the tracking number.

topic Returning in Account & Billing

Returning

Re: Returning