https://helpforum.sky.com/t5/Account-Billing/Credit-refund/m-p/5133446#M273025 <P>I changed from sky q to sky glass in dec 2024 and my sky q account is in credit but they haven't refunded my credit and my payment method is active&nbsp;</P> Wed, 05 Nov 2025 10:31:42 GMT Elyan24 2025-11-05T10:31:42Z https://helpforum.sky.com/t5/Account-Billing/Credit-refund/m-p/5133446#M273025 <P>I changed from sky q to sky glass in dec 2024 and my sky q account is in credit but they haven't refunded my credit and my payment method is active&nbsp;</P> Wed, 05 Nov 2025 10:31:42 GMT https://helpforum.sky.com/t5/Account-Billing/Credit-refund/m-p/5133446#M273025 Elyan24 2025-11-05T10:31:42Z https://helpforum.sky.com/t5/Account-Billing/Credit-refund/m-p/5133448#M273026 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3740906">@Elyan24</a>&nbsp;</P> <P><SPAN>We used to escalate this to Sky on here via their Community Messaging Team but unfortunately that process is currently unavallable and we don't know when it'll return.</SPAN></P> <P>&nbsp;</P> <P><SPAN>You will therefore need to contact Sky and speak to an agent by other means; either by calling, or initially through Sky Assistant or via social media, Providing your payment method is still active they should then be able to refund it in 3-5 WORKING days.</SPAN></P> Wed, 05 Nov 2025 10:33:27 GMT https://helpforum.sky.com/t5/Account-Billing/Credit-refund/m-p/5133448#M273026 Daniel0210 2025-11-05T10:33:27Z