Sending back sky box

ElizaSamson — Wed, 05 Nov 2025 10:04:13 GMT

My sky box I sent back in January with my WiFi box and now I am receiving texts constantly saying I am going to be charged if I don't send it back but I already have

Re: Sending back sky box

Daniel0210 — Wed, 05 Nov 2025 10:09:05 GMT

@ElizaSamson

It won't have been a Sky+ box (where you originally posted).

Have you kept your proof of posting / tracking information / email from Sky confirming the package is with the courier?

Sky use Unipart to deal with returns.

We would usually be able to escalate this to Sky via the Messaging Team on here but I'm afraid the option is not available and we don't know when it'll return.

You need to contact Sky by calling in, using Sky Assistant or via social media to try to get this sorted out which should be straightforward if you have the proof of posting.

Please don't try to post an image of the Royal Mail tracking or postal receipt as Sky don't allow them on the forum.

topic Sending back sky box in Account & Billing

Sending back sky box

Re: Sending back sky box