topic Phone Bill Payment in Account & Billing

Phone Bill Payment

ST06 — Wed, 05 Nov 2025 08:52:20 GMT

Hello!

So on my sky account it tells me this months phone bill is paid and that my balance is 0.00 but i keep getting emails to say it's not been paid... help 😬

Re: Phone Bill Payment

caesarome — Wed, 05 Nov 2025 09:28:25 GMT

@ST06

There is a chance these emails are not from Sky. Even if they are as long as your account shows it has been paid then it has been so you should have no issues going forward.

Re: Phone Bill Payment

ST06 — Wed, 05 Nov 2025 12:42:08 GMT

They are from sky as it's also popped up in my notifications on the app but confused because it says balance paid

Re: Phone Bill Payment

GD1 — Wed, 05 Nov 2025 12:46:16 GMT

@ST06 Your images have been rejected as they show your agreement number, please repost after blanking out this info.

Re: Phone Bill Payment

Daniel0210 — Wed, 05 Nov 2025 12:46:41 GMT

@ST06

You've not blocked out personal information on your images so they've been rejected (your personal email address on one and agreement number on the other).