topic Overcharged in Account & Billing

Overcharged

Dee2969 — Wed, 05 Nov 2025 00:58:10 GMT

I have been charged with things I didn't order, September I was given a month of sky sports, sky cinema & paramount for free as I had inconvenience from my sky tv not working, I asked the engineer who gave me the free month of these certain channel that I can't be charged I was assured that once the month was over it would go back to my normal channels, but my bill was £130 instead of £75 , I'm now overdrawn , help what can I do

Re: Overcharged

Daniel0210 — Wed, 05 Nov 2025 02:06:50 GMT

@Dee2969

You have to cancel the free trials. It's not automatic.

To remove part of your TV package you need to contact Sky giving the standard 31 days notice.

You may be able to remove it via this link which includes a message option (should be available between 9am & 7.30pm) or by calling in using the number that will appear.
https://www.sky.com/help/articles/change-your-package-2-t2#downgrade

Re: Overcharged

caesarome — Wed, 05 Nov 2025 05:35:20 GMT

@Dee2969

It appears what the engineer might have failed to tell you is that the packages do not cancel automatically as it is up to you to cancel them by giving the required 31 days notice.