Sky write to me at an old email address

Caroline19601 — Tue, 04 Nov 2025 20:38:37 GMT

I changed my email address on my Sky account information a while ago but still emails keep coming in on the old email address, which won't be accessible soon. I've tried to explain the problem to the virtual assistant but it keeps telling me to change my email address on the account information. This isn't the problem as the email address on there is correct. Can anyone suggest what I should do?

Re: Sky write to me at an old email address

caesarome — Tue, 04 Nov 2025 21:34:11 GMT

@Caroline19601

You are going to need someone at Sky to look into this for you so to see if you can get past the bot try saying nothing if it asks you any questions and remain on the line.

Edit - I have just seen this post from another member about a primary email address on Sky's systems needing to be changed:

https://helpforum.sky.com/t5/Account-Billing/Changed-account-email-addresses-but-messages-still-being-sent-to-old-email-address/m-p/5072172/highlight/true#M266257

topic Sky write to me at an old email address in Account & Billing

Sky write to me at an old email address

Re: Sky write to me at an old email address