topic Re: paying too much in Account & Billing

paying too much

Melvynjohn — Tue, 04 Nov 2025 16:17:53 GMT

I believe I am paying to much for my sky and broadband, how can i get it cheaper ? I am 76 years of age, disabled. I dont remember agreeing to a new contract.

Re: paying too much

Daniel0210 — Tue, 04 Nov 2025 16:27:24 GMT

@Melvynjohn
The most common reason for a bill increase (other than the inevitable annual price increase in April) is that your discounts have ended. Perhaps compare the latest bill with previous ones to see where it differs.

If your discounted minimum term has ended or its ending soon the best new discounts are still normally acquired by contacting Sky and negotiating or potentially amending your package which will require a new 24 month minimum term contract.

Significant discounts are harder to come by these days so if you’re offered something acceptable be prepared to agree to it there and then because if you decide to think about it the offer is unlikely to be available when you call back. Also remember you’re not a new customer so don’t expect anything close to a new customer deal.

See this link…
https://www.sky.com/help/articles/change-your-package-2-t2#downgrade

If you decide it’s no longer value for money and you’re thinking of changing providers remember that in 18/24 months time you'll be in the same position with that company at which point you'll be able to return to Sky and benefit from the new customer discounts available at that particular time.

Re: paying too much

MarkGoldsmith — Tue, 04 Nov 2025 17:09:05 GMT

@Melvynjohn wrote:
I dont remember agreeing to a new contract.

You don't need to - your contract doesn't end, it's the minimum terms ( and associated discounts that do). When you are out of a minimum term you either need to cancel or agree a new 24 month contract at a discounted price, outside your minimum term you are likely paying full list price.