refund

Freddie129767i — Tue, 04 Nov 2025 13:38:24 GMT

We cancelled our sky and are due a refund

Re: refund

MightyQuinn — Tue, 04 Nov 2025 13:40:38 GMT

Hi @Freddie129767i If a credit is showing on your account, then you need to contact Sky.

Re: refund

Daniel0210 — Tue, 04 Nov 2025 14:50:40 GMT

Refunds should normally take about six weeks from the last day of connection but posts on here suggest it's taking a bit longer.

We used to escalate this to Sky on here via their Community Messaging Team but unfortunately that process is currently unavallable and we don't know when it'll return.

You will therefore need to contact Sky and speak to an agent by other means; either by calling, or initially through Sky Assistant or via social media, Providing your payment method is still active they should then be able to refund it in 3-5 WORKING days.

topic refund in Account & Billing

refund

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