topic Re: Doesn't take money out in Account & Billing

Doesn't take money out

Hofud — Sat, 04 Oct 2025 12:29:03 GMT

Every month, I keep having the same issue of sky texting me saying they couldn't take payment, I always have money in my account, and it never shows up on my bank... how can I fix this because its very frustrating

Re: Doesn't take money out

caesarome — Sat, 04 Oct 2025 12:37:08 GMT

@Hofud

Assuming you are trying to pay by a direct debit are your details correct on your account, if they are have you spoken to both Sky and yiur bank about this ?

Re: Doesn't take money out

Nina5682 — Mon, 03 Nov 2025 20:27:58 GMT

I'm having the exact same issue. The card details are correct, the money's in the bank, yet they've now messaged me 2 months in a row telling me there's not enough funds in the account.
Incredibly frustrating and clearly the issue is not on our end

Re: Doesn't take money out

Chrisee — Tue, 04 Nov 2025 05:57:19 GMT

@Nina5682 you need to call Sky as the details they hold dont match your account and need amending.