topic Re: Live Chat in Account & Billing

Live Chat

ricobats — Mon, 03 Nov 2025 17:29:45 GMT

Have been getting this message for over a week when i've tried to use the live chat regarding a downgrade.

Message a Sky expert

Sorry, our Messaging service is currently unavailable, please try again later.

Opening hours: Mon-Sun 09:00-19:30

Any news on when it might be up and running again?

Re: Live Chat

MightyQuinn — Mon, 03 Nov 2025 17:36:07 GMT

Hi @ricobats That would be a question for Sky. Just us fellow customers here.

Re: Live Chat

Daniel0210 — Mon, 03 Nov 2025 17:38:50 GMT

@ricobats

I'm sure I've seen it operational recently.

You may be able to remove it via this link which includes a message option (should be available between 9am & 7.30pm) or by calling in using the number that will appear.
https://www.sky.com/help/articles/change-your-package-2-t2#downgrade

edit- I accessed the link after posting it and it is showing as Open. Are you in the UK?

Re: Live Chat

ricobats — Mon, 03 Nov 2025 18:15:07 GMT

i am in the uk and the link works. Thanks so much

Re: Live Chat

Paulineblurton — Fri, 19 Dec 2025 14:02:20 GMT

Hi how much is it to get multi room

Re: Live Chat

Paulineblurton — Fri, 19 Dec 2025 14:05:54 GMT

How much is it to put sky in two rooms thanks

Re: Live Chat

Daniel0210 — Fri, 19 Dec 2025 14:12:55 GMT

@Paulineblurton

Contrary to the thread title (a poor choice in my opinion) this isn't a route to Live Chat with Sky. This is a customer ▶️ customer discussion forum where we try to help other customers.

Do you mean Multiroom which is a term used for Sky+ set ups and is no longer available to order or Multiscreen which is for Sky Q?