topic Re: Credit in account in Account & Billing

Credit in account

Markentwistle — Mon, 03 Nov 2025 16:44:48 GMT

I recently cancelled my broadband and I have credit in my Sky account. It says this can be used for my next bill but there won't be one. Can I get this paid back into my bank account?

Re: Credit in account

caesarome — Mon, 03 Nov 2025 16:45:56 GMT

@Markentwistle

We could usually help you via here by escalating your post to Sky about this but this is not available at present so you will have to contact them yourself so under “Need more help” at the bottom of this page if it is available should be the number to use:

https://www.sky.com/help

You can also contact Sky via social media:

https://helpforum.sky.com/t5/Online-Apps-Email/Want-to-private-message-Sky/ba-p/4895295

Re: Credit in account

Daniel0210 — Mon, 03 Nov 2025 16:46:21 GMT

@Markentwistle

Refunds should normally take about six weeks from the last day of connection but posts on here suggest it's taking a bit longer.

We used to escalate this to Sky on here via their Community Messaging Team but unfortunately that process is currently unavallable and we don't know when it'll return.

You will therefore need to contact Sky and speak to an agent by other means; either by calling, or initially through Sky Assistant or via social media, Providing your payment method is still active they should then be able to refund it in 3-5 WORKING days.