topic Cannot login, fails at Postcode in Account & Billing

Cannot login, fails at Postcode

MarkL25 — Mon, 03 Nov 2025 12:02:22 GMT

Hi,

I have been trying to login to my Sky account, It accepts my email and password and gets stuck at error with postcode please try again. Try as i might no joy.

Is there anyway to resolve this ?

Cheers Mark

Re: Cannot login, fails at Postcode

Adam+sky+82 — Mon, 03 Nov 2025 22:24:50 GMT

Hi, you would need to contact sky for help and advice regarding logging in issues

Re: Cannot login, fails at Postcode

MarkL25 — Tue, 04 Nov 2025 15:44:41 GMT

Yes, the Sky web page however points me here.

Do you know an alternate way to contact them other then going through the dreaded phone help line ?

Re: Cannot login, fails at Postcode

caesarome — Tue, 04 Nov 2025 17:49:54 GMT

@MarkL25

You can contact Sky via social media as there are links at the bottom of this page you can use.