topic Re: Billed twice in Account & Billing

Billed twice

Courtney87 — Mon, 03 Nov 2025 11:17:30 GMT

I have been bulled twice and can't get through to any customer services and the gone numbers I have rang are just bots i just want a refund as this is ridiculous now!

Re: Billed twice

Daniel0210 — Mon, 03 Nov 2025 11:19:51 GMT

@Courtney87

It sounds like an unnecessary manual payment was made.

If you have a continuous payment method set up (which the T's and C's state you should have), you never need to make a manual payment. Once the original planned payment has been processed a credit should appear on your Sky account for the amount you have overpaid.

This should automatically be used to pay your next bill so on that bill date no/less money should be taken from your account. I would suggest NOT making any manual payments unless requested to by Sky.

If you prefer, once your extra payment is showing as a credit, contact Sky who can arrange a refund within the standard 3-5 working days. We used to escalate this to the Messaging Team on here but unfortunately that process is not currently available. Either call, use Sky Assistant or perhaps use social media to initially make contact.

Re: Billed twice

GD1 — Mon, 03 Nov 2025 11:20:22 GMT

@Courtney87 Sky won't have "billed you twice" did you make a manual payment? If so why? If you have a direct debit setup a manual payment will not stop this from being taken.

Re: Billed twice

Courtney87 — Mon, 03 Nov 2025 11:38:49 GMT

I have been trying to contact sky for a refund but i can't get through to them

Re: Billed twice

Daniel0210 — Mon, 03 Nov 2025 11:40:46 GMT

@Courtney87

There's always likely to be a queue. You need to persevere in calling.

(or let the unnecessary payment be used for next months bill)