topic Re: Credit balance in Account & Billing

Credit balance

Ava-Maex — Sun, 02 Nov 2025 21:59:01 GMT

Hi everyone, I paid my bill early- which went into credit balance. My bill was due today and they are now trying to take the money out of my bank account when it's in credit balance. Even when I go to make a payment it says outstanding payment is £0.00. I also cannot contact sky for some reason. Just wondering if anyone knows if they will take the credit balance?
Thanks.

Re: Credit balance

caesarome — Sun, 02 Nov 2025 22:16:40 GMT

@Ava-Maex

Paying your bill early can cause issues like this as there is no need to do this. The bill will still be taken from your account (it doesn't happens at weekends) possibly tomorrow. If you leave the credit in place it should be used to pay your next bill or if you prefer you can call Sky tomorrow to ask them to refund it to you which should take no more than 5 working days.

Re: Credit balance

Ava-Maex — Sun, 02 Nov 2025 22:44:52 GMT

Hiya, thank you so much, for some reason I can't contact sky unless I have a phone with them? Do you know why this is or how to contact them regarding a refund?

Re: Credit balance

Daniel0210 — Mon, 03 Nov 2025 05:03:14 GMT

@Ava-Maex wrote:

Hiya, thank you so much, for some reason I can't contact sky unless I have a phone with them? Do you know why this is or how to contact them regarding a refund?

@Ava-Maex

That's incorrect.

The current methods for contacting Sky are below and depending on your reason for making contact some methods will be more appropriate than others……

🟦 📞 Customer Services by dialling 150 (free) from either a Sky mobile or a Sky Talk landline. The forum doesn’t allow the display of other numbers. Other official numbers to Sky from the UK are 03 numbers which are normally inclusive from non Sky phones.

All calls will start automated which may offer you the online help route or try to send you here to the forum. Stay on the line as long as possible and saying nothing when asked the reason for the call sometimes helps being put in the queue for an agent.

🟦 online help via this link
https://www.sky.com/help
If necessary a number may be visible at the end of the correct help flow.

🟦 Sky Assistant 💬 should also be available via
https://www.sky.com/help
for most service issues and gives you 24/7 help and a quick response. It should provide you with multiple choice options based on your problem and will provide troubleshooting steps to fix any service issues.

🟦 Social Media You can also get in touch via the messaging services on: Facebook, Instagram, or X (links at the bottom of the forum page).

🟨Note ~ ROI customers If you’re in the ROI make sure the flag in the bottom right of the link is showing the correct flag and change if required. The Sky Ireland phone lines are closed at a weekend.