Charged non return fee

HelenC363 — Sun, 02 Nov 2025 22:45:22 GMT

I've been charged for not returning my equipment - even though I've already done this! How can I speak to someone to get a refund? Thanks

Re: Charged non return fee

Daniel0210 — Mon, 03 Nov 2025 05:00:46 GMT

@HelenC363

Have you kept your proof of posting / tracking information / email from Sky confirming the package is with the courier?

Sky use Unipart to deal with returns and they are taking a number of weeks to process equipment at their warehouse.

We would usually be able to escalate this to Sky via the Messaging Team on here but I'm afraid the option is not available and we don't know when it'll return.

You need to contact Sky by calling in, using Sky Assistant or via social media to try to get this sorted out which should be straightforward if you have the proof of posting.

Please don't try to post an image of the Royal Mail tracking or postal receipt as Sky don't allow them on the forum.

Re: Charged non return fee

HelenC363 — Thu, 06 Nov 2025 06:56:53 GMT

Thank you! Will try to get in touch. I think I should still have the proof of postage somewhere.

topic Charged non return fee in Account & Billing

Charged non return fee

Re: Charged non return fee

Re: Charged non return fee