topic Re: Refund in Account & Billing

Refund

Torious13 — Sun, 02 Nov 2025 19:19:37 GMT

I recently left sky broadband.
I have £29 credit on my account that says will go towards my next bill but as I'm no longer with them that can't happen.
how do I get this refunded to me?
I've tried on the app, online and using the chatbot and nothing helpful is coming up.
Do I have to call? I have a disabled child and don't have time to be making calls that I feel could be handled easier.
Thanks.

Re: Refund

Daniel0210 — Sun, 02 Nov 2025 19:23:52 GMT

@Torious13

Refunds should normally take about six weeks from the last day of connection but posts on here suggest it's taking a bit longer.

We used to escalate this to Sky on here via their Community Messaging Team but unfortunately that process is currently unavallable and we don't know when it'll return.

You will therefore need to contact Sky and speak to an agent by other means; either by calling, or initially through Sky Assistant or via social media, Providing your payment method is still active they should then be able to refund it in 3-5 WORKING days.

Re: Refund

caesarome — Sun, 02 Nov 2025 19:23:54 GMT

@Torious13

We could usually help you via here by escalating your post to Sky about this but this is not available at present so you will have to contact them yourself so under “Need more help” at the bottom of this page if it is available should be the number to use:

https://www.sky.com/help

You can also contact Sky via social media:

https://helpforum.sky.com/t5/Online-Apps-Email/Want-to-private-message-Sky/ba-p/4895295

Re: Refund

Torious13 — Sun, 02 Nov 2025 19:47:31 GMT

Ahh ok, thank you for your help.

Re: Refund

Torious13 — Sun, 02 Nov 2025 19:48:04 GMT

I will do that. Thanks for your help.