topic Re: Change Sky ID email address in Account & Billing

Change Sky ID email address

JDX98 — Sun, 25 May 2025 10:49:22 GMT

Hello

I recently rejoined Sky last month and they've associated my package to my old Sky ID account.

When signing up I provided the agent my new email address, however some emails from sky have gone into my old email, and some into my new email.

I thought I'd create a new Sky ID and try and link my account, but it won't let me associate my account as it's already associated with another Sky ID.

I tried to change my 'household email address' within my old Sky ID account to my new email however this won't work as it says an existing sky ID with that email already exists.

Is anyone able to shed any light on how I can change the email or associate my account to the new sky ID.

Thanks

Re: Change Sky ID email address

Mr+Flibbles+86 — Sun, 25 May 2025 11:58:41 GMT

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Change Sky ID email address

caesarome — Sun, 25 May 2025 12:03:03 GMT

@JDX98

If you want to use the same email address on the account you already had then it needs to be removed from the new ID you created.

Re: Change Sky ID email address

Beng123 — Sun, 02 Nov 2025 15:09:22 GMT

I am having the same issue

my account shows new email address but i get all my emails to my old email and this is one used for verying the account too

can anyone help