topic Re: Account Balance Refund in Account & Billing

Account Balance Refund

deanlef — Sat, 01 Nov 2025 11:05:11 GMT

Having moved to a new broadband provider in September my account has been left in credit from my last payment. Please can someone asssit with the refund of this. Thank you in advance.

Re: Account Balance Refund

Daniel0210 — Sat, 01 Nov 2025 11:09:57 GMT

@deanlef

Refunds should normally take about six weeks from the last day of connection but posts on here suggest it's taking a bit longer.

We used to escalate this to Sky on here via their Community Messaging Team but unfortunately that process is currently unavallable and we don't know when it'll return.

You will therefore need to contact Sky and speak to an agent by other means; either by calling, or initially through Sky Assistant or via social media, Providing your payment method is still active they should then be able to refund it in 3-5 WORKING days.

Re: Account Balance Refund

deanlef — Sat, 01 Nov 2025 12:06:59 GMT

Thank you for your response. I tried the online assistant and that was useless. I also cannot find a number to contact customer services on.

Re: Account Balance Refund

Daniel0210 — Sat, 01 Nov 2025 12:26:52 GMT

@deanlef
The current methods for contacting Sky are below and depending on your reason for making contact some methods will be more appropriate than others……

🟩 📞 Customer Services by dialling 150 (free) from either a Sky mobile or a Sky Talk landline. The forum doesn’t allow the display of other numbers. Other official numbers to Sky from the UK are 03 numbers which are normally inclusive from non Sky phones.

All calls will start automated which may offer you the online help route or try to send you here to the forum. Stay on the line as long as possible and saying nothing when asked the reason for the call sometimes helps being put in the queue for an agent.

🟩 online help via this link
https://www.sky.com/help
If necessary a number may be visible at the end of the correct help flow.

🟩 Sky Assistant 💬 should also be available via
https://www.sky.com/help
for most service issues and gives you 24/7 help and a quick response. It should provide you with multiple choice options based on your problem and will provide troubleshooting steps to fix any service issues.

🟩 Social Media You can also get in touch via the messaging services on: Facebook, Instagram, or X (links at the bottom of the forum page).

🟨Note ~ ROI customers If you’re in the ROI make sure the flag in the bottom right of the link is showing the correct flag and change if required. The Sky Ireland phone lines are closed at a weekend.

Re: Account Balance Refund

deanlef — Sat, 01 Nov 2025 12:32:39 GMT

Thank you, I will try on FB messenger first I think.