topic All sky equipment in Account & Billing

All sky equipment

Annoyed44 — Sat, 01 Nov 2025 10:12:38 GMT

I received packaging for equipment that wasn't adequate for what I had so I have made numerous attempts to speak to an advisor and this was extremely challenging. I managed to speak to an advisor on Wednesday who advised me that the first packaging was only for broadband. I did t realise this. Yesterday I received other packaging for the rest of the equipment that has been used to return equipment. I have received an email this morning telling me I'm been charged for non return. Please can I be contacted regarding this as this is appalling! I have all equipment been returned to the post office today

Re: All sky equipment

caesarome — Sat, 01 Nov 2025 10:25:10 GMT

@Annoyed44

The way to get this resolved is to call Sky and to give them the tracking number from the receipt you were given when you sent this off.

Nobody can contact you via here as escalations are currently offline.

Re: All sky equipment

MightyQuinn — Sat, 01 Nov 2025 10:44:02 GMT

Hi @Annoyed44 Please see Welcome below, for information about this community forum.