Refund

Dawidgajda — Sat, 01 Nov 2025 03:01:56 GMT

I cancelled my Sky broadband at the end of the month of August.

When will there be a refund?

I have been waiting for more than 6 weeks.

Re: Refund

Daniel0210 — Sat, 01 Nov 2025 05:22:40 GMT

Refunds should normally take about six weeks from the last day of connection but posts on here suggest it's taking a bit longer.

We used to escalate this to Sky on here via their Community Messaging Team but unfortunately that process is currently unavallable and we don't know when it'll return.

You will therefore need to contact Sky and speak to an agent by other means; either by calling, or initially through Sky Assistant or via social media, Providing your payment method is still active they should then be able to refund it in 3-5 WORKING days.

topic Refund in Account & Billing

Refund

Re: Refund