topic Re: Returned equipment in Account & Billing

Returned equipment

hihomagoo — Sat, 01 Nov 2025 00:18:23 GMT

I've rec

Re: Returned equipment

hihomagoo — Sat, 01 Nov 2025 00:23:06 GMT

I've received numerous letters asking for returned equipment and I did return it on 25/09/25 and have the receipt! Yet you've scammed us out of £52.00, we want that money back in our account asap. It appears to be common practice that sky conduct themselves in this manner looking at all the messages written here! Sky appears to have issues with the contract they made with their chosen delivery company but lay cost yet again at customers doors. Not good enough, shall take up with ombudsman

Re: Returned equipment

Daniel0210 — Sat, 01 Nov 2025 05:25:46 GMT

@hihomagoo

Sky use Unipart to deal with returns and they are taking a number of weeks to process equipment at their warehouse.

We would usually be able to escalate this to Sky via the Messaging Team on here but I'm afraid the option is not available and we don't know when it'll return.

You need to contact Sky by calling in, using Sky Assistant or via social media to try to get this sorted out which should be straightforward if you have the proof of posting.

Please don't try to post an image of the Royal Mail tracking or postal receipt as Sky don't allow them on the forum.