topic Suspended in Account & Billing

Suspended

Rebeccawilson — Fri, 31 Oct 2025 15:48:07 GMT

I have been struggling to pay my bill and now I don't have channels so my kids Cant watch I can pay my bill on the 11th any chance my channels can go back on

Re: Suspended

MightyQuinn — Fri, 31 Oct 2025 15:56:19 GMT

@Rebeccawilson wrote:
I have been struggling to pay my bill and now I don't have channels so my kids Cant watch I can pay my bill on the 11th any chance my channels can go back on

Hi @Rebeccawilson I'm afraid that it is pointless asking us. However your channels will only come on when your bill is paid,, and depending on how long Sky have been waiting for payment, you may have to pay the next bill as well. You also may need to set up your continuous payment method as well.

Re: Suspended

Daniel0210 — Fri, 31 Oct 2025 16:02:47 GMT

@Rebeccawilson
Sky won’t reinstate services until you’ve paid what they believe you owe (regardless of any individual circumstances) and you’ve also set up a new continuous payment method.

Until you’ve done this any calls to Sky will only prompt you to make a full payment.

If your payment is two or more weeks overdue you will have to pay the next bill as well and if you’re in arrears for 56+ days Sky can fully terminate your subscription (but you’ll still owe the arrears). If this is part of a credit agreement purchase (mobile or Sky Glass for example) non payment can see the credit agreement cancelled at which point the full amount becomes due in one payment .

Restrictions of services are automatic and are only applied due to a missed payment/s. Skys agents can’t override the process even if you’re told otherwise. Sky don't allow payment plans on overdue live accounts, nor will they consider promises to pay on or by a certain date.

Once your full payment has cleared and is in Sky’s account your services should be reinstated, but this may not be instant. Any payment you make over a weekend or on a Bank Holiday won’t be processed until the following week.

You should be able to pay the bill and set up your direct debit via the MySky app or online using this link
https://www.sky.com/manage/bill/