topic Re: Return Equipment / Vague email / Return Packaging in Account & Billing

Return Equipment / Vague email / Return Packaging

oct31-leaver — Fri, 31 Oct 2025 11:52:52 GMT

Have cancelled my subscription.

I was sent return package/label, enough for 1 item.

I have returned the Sky box, and cable.

The email I later received, thanks me for returning the box.

But then it says "if you find anything you should have returned", order some more return packaging.

There is nothing on the Sky website that allows me to order more packaging.

I am assuming its the repeater/booster box and cables.

Can Sky be more specific what it requires me to return, rather than putting it on me to decide what does/does not need returning??

I need:

01: More returns packaging and labels.

02: A definitive list of items to be returned.

Thanks

Re: Return Equipment / Vague email / Return Packaging

caesarome — Fri, 31 Oct 2025 11:59:20 GMT

@oct31-leaver

If you have returned a Sky Q box due to you cancelling your TV service with Sky then that should be all you need to return unless you also had a Sky Q mini via a multiscreen sub.

You can check with the Sky website here on what they would want back:

https://www.sky.com/help/articles/return-tv-broadband

Re: Return Equipment / Vague email / Return Packaging

MightyQuinn — Fri, 31 Oct 2025 12:00:44 GMT

Hi @oct31-leaver As fellow customers, we cannot give you a definitive list of items to be returned, but you can print free returns labels Here.

Re: Return Equipment / Vague email / Return Packaging

oct31-leaver — Fri, 31 Oct 2025 12:22:47 GMT

The email said I can order more returns packaging/labels.

If I am required to find my own packaging, and print off labels, it should say so.

I am wary of being billed for undefined non-returned items, when a definitive list isnt available. (there might be a thread along these lines!)

Re: Return Equipment / Vague email / Return Packaging

oct31-leaver — Fri, 31 Oct 2025 12:31:37 GMT

Dont really know what I was sent. (was a couple of years ago)

I had a black box and cables that connected to the outside world. Guessing thats the router for the fibre.

I also was sent a white box, which I keep upstairs and improves wifi connection. Guessing thats some sort of signal booster.

The black box has been returned.

The white box and cables remain with me for now.

The packaging I was sent was good for holding 1 item, plugs and cables.

Re: Return Equipment / Vague email / Return Packaging

caesarome — Fri, 31 Oct 2025 13:07:25 GMT

The "if you find anything you should have returned" line on the email goes out on all of these emails so it doesn't mean you have not returned everything that you should have done.

Re: Return Equipment / Vague email / Return Packaging

DexterNotts — Thu, 03 Sep 2026 20:16:51 GMT

I get the same problem, I was sent an envelope to return Sky Router, Sky Q Puck, remote control & power leads, well guess what, it does not fit, so I crammed in what I could and still have the router, I want another envelope, but can I find where to get one, even the chat facility did not help, I certainly requested one, but I don't think that it will arrive, the link to order more does not work

I dont want to supply my own as sod's law it will get damaged in transit, then what, well I will be responsible, I just need another envelope & label please, anyone, god, jesus, the messiah

Re: Return Equipment / Vague email / Return Packaging

caesarome — Fri, 04 Sep 2026 15:38:56 GMT

@DexterNotts

I would supply your own, print you own return label and before you send it off take a few pictures of the stock inside it so should something happen you have these photos showing the condition prior to dispatch.