topic Re: Payment help in Account & Billing

Payment help

Shivraj1 — Thu, 30 Oct 2025 17:28:22 GMT

Dear sir/ma'am,

I request you to please help me with my billing as my fiance's father expired we went to India on urgent basis please try to understand as it was going on since few months we are having some financial issues going on due to her father was in hospital for a serious reason please try to help us to make it less paying bill at the moment or give us some months for dealing with this.

Shivraj Shelar.

Re: Payment help

SKY1992bf — Thu, 30 Oct 2025 17:32:02 GMT

@Shivraj1 You aren't emailing sky by posting here we are a customer helps customer forum only

if you're services aren't already restricted you will need to contact sky directly and discuss your options

These are the current methods for contacting Sky…

▪️call by dialling 150 (free) from either a Sky Talk landline or a Sky mobile.

Calls to Sky will start automated which may offer you the online help route (see below) or try to send you here to the forum. Stay on the line as long as possible and saying nothing when asked the reason for the call sometimes helps being put in the queue for an agent.

Note: if your services are restricted due to a missed payment phone contact is unlikely to work.

▪️online help via this link
https://www.sky.com/help

▪️ Sky Assistant is also available at the top of sky.com/help for most service issues and gives you 24/7 help and a quick response. It will provide you with multiple choice options based on your problem and will provide troubleshooting steps to fix any service issues.

▪️Social Media You can also get in touch with Sky via the messaging services on: Facebook, Instagram, or X (links at the bottom of the forum page).

Note If you’re in the ROI make sure the flag in the bottom right of the link is showing the correct flag and change if required.

Re: Payment help

Daniel0210 — Thu, 30 Oct 2025 18:23:29 GMT

@Shivraj1
If your services are not yet restricted the following process applies to everyone, regardless of any personal circumstances …

🔹If you have a Direct Debit set up and the full payment fails on the normal payment date Sky will automatically attempt it again 10 calendar days later (so DO NOT be tempted to make a manual payment in this period).

After 10 days, if that second attempt also fails Sky may send a text and/or email notifying you that your payment has failed again and you then have a day or two at best before they restrict your services.

🔹If you have a Continuous Card payment method set up, if the full payment fails Sky send the text/email notification about the failed payment and you usually have at best 2/3 days before being restricted. There is no grace period and I believe only 1 attempt is made for a card payment, so if this has failed, you will need to pay manually and then reset the payment method for next month.

Restrictions are an automated process and we’ve been told Customer Service agents can’t stop it… even if you’re told otherwise on the phone. Sky don’t allow payment plans (except on a legitimately closed account) or a promise to pay on or by a certain date.

This link may also provide some advice
https://www.sky.com/help/articles/cost-of-living-support

If you are behind with Stream or Glass payments also see the information on this link:
https://www.sky.com/help/articles/missed-payments-sky-glass

Re: Payment help

GD1 — Thu, 30 Oct 2025 18:24:20 GMT

@Shivraj1 Your post has been moved from the email board as that is not an email route into Sky, it is meant for customers with Sky/Yahoo email related issues.