Router return

Dave783 — Thu, 30 Oct 2025 17:50:44 GMT

I have returned my old router after having a new one I have proof of posting and delivery with the method sky sent. The app is still saying awaiting delivery and im

reciving emails saying I still have to return them what do I do wait to be charged ??? Even though I've done everything

Re: Router return

Daniel0210 — Thu, 30 Oct 2025 17:55:00 GMT

@Dave783

Sky use Unipart to deal with returns and they are taking a number of weeks to process equipment at their warehouse.

We would usually be able to escalate this to Sky via the Messaging Team on here but I'm afraid the option is not available and we don't know when it'll return.

You need to contact Sky by calling in, using Sky Assistant or via social media to try to get this sorted out which should be straightforward if you have the proof of posting.

Please don't try to post an image of the Royal Mail tracking or postal receipt as Sky don't allow them on the forum.

topic Router return in Account & Billing

Router return

Re: Router return