topic Re: Credit on account in Account & Billing

Credit on account

MaureenWilson — Wed, 29 Oct 2025 15:23:47 GMT

How to get credit paid back to my bank account please?

Re: Credit on account

Daniel0210 — Wed, 29 Oct 2025 15:24:22 GMT

@MaureenWilson

Are you still a Sky customer?

Re: Credit on account

MaureenWilson — Wed, 29 Oct 2025 15:58:00 GMT

I am no longer with sky for TV or broadband, only mobile

Re: Credit on account

Daniel0210 — Wed, 29 Oct 2025 15:59:46 GMT

@MaureenWilson

Refunds should normally take about six weeks from the last day of connection but posts on here suggest it's taking a bit longer.

We used to escalate this to Sky on here via their Messaging Team but unfortunately that process is currently unavallable and we don't know when it'll return.

You will therefore need to contact Sky and speak to an agent by other means; either by calling, through Sky Assistant or through social media, Providing your payment method is still active they should then be able to refund it in 3-5 WORKING days.

Re: Credit on account

MaureenWilson — Wed, 29 Oct 2025 16:07:58 GMT

Thank you so much for your help! Totally agree they should not keep customer money for long period! I've tried several phone numbers to speak to someone, however cut off every time! Thanks again

Re: Credit on account

Daniel0210 — Wed, 29 Oct 2025 16:12:30 GMT

@MaureenWilson

Dial 150 from your Sky mobile. Stay silent when asked the reason for call by the bot and it sometimes helps getting into the queue for an agent.