topic Re: Bill is in credit in Account & Billing

Bill is in credit

Kath61_ — Wed, 29 Oct 2025 14:12:57 GMT

When will I get a refund? I've cancelled all my sky so it can't go towards my next bill as I won't have any

Re: Bill is in credit

PandJ2020 — Wed, 29 Oct 2025 14:19:31 GMT

@Kath61_ wrote:
When will I get a refund? I've cancelled all my sky so it can't go towards my next bill as I won't have any

Realistically you'll have to call to get it processed.

Re: Bill is in credit

Daniel0210 — Wed, 29 Oct 2025 14:34:20 GMT

@Kath61_

Refunds should normally take about six weeks from the last day of connection but posts on here suggest it's taking a bit longer.

We used to escalate this to Sky on here via their Messaging Team but unfortunately that process is currently unavallable and we don't know when it'll return.

You will therefore need to contact Sky and speak to an agent by other means; either by calling, through Sky Assistant or through social media, Providing your payment method is still active they should then be able to refund it in 3-5 WORKING days.