Sky streaming

Ellielou27 — Wed, 29 Oct 2025 10:47:28 GMT

I have been restricted on my TV box because I haven't paid my bill. I'm not due to get paid until the seventh. Could you please put my TV back on until the seventh as I promised to pay

Re: Sky streaming

Daniel0210 — Wed, 29 Oct 2025 10:49:15 GMT

@Ellielou27
You aren’t communicating with Sky by posting on here. This is a customer ➡️ customer discussion forum where we try to help other Sky customers.

Sky won’t reinstate services until you’ve paid what they believe you owe (regardless of any individual circumstances) and you’ve also set up a new continuous payment method.

Until you’ve done this any calls to Sky will only prompt you to make a full payment.

If your payment is two or more weeks overdue you will have to pay the next bill as well and if you’re in arrears for 56+ days Sky can fully terminate your subscription (but you’ll still owe the arrears). If this is part of a credit agreement purchase (mobile or Sky Glass for example) non payment can see the credit agreement cancelled at which point the full amount becomes due in one payment .

Restrictions of services are automatic and are only applied due to a missed payment/s. Skys agents can’t override the process even if you’re told otherwise. Sky don't allow payment plans on overdue live accounts, nor will they consider promises to pay on or by a certain date.

Once your full payment has cleared and is in Sky’s account your services should be reinstated, but this may not be instant. Any payment you make over a weekend or on a Bank Holiday won’t be processed until the following week.

You should be able to pay the bill and set up your direct debit via the MySky app or online using this link
https://www.sky.com/manage/bill/

Re: Sky streaming

PandJ2020 — Wed, 29 Oct 2025 10:50:45 GMT

@Ellielou27 wrote:
I have been restricted on my TV box because I haven't paid my bill. I'm not due to get paid until the seventh. Could you please put my TV back on until the seventh as I promised to pay

Sky do not offer 'promise to pay'. They will restore the service once payment has cleared into their account.

p.s. this is a customer-led help forum - you are not contacting Sky here.

topic Re: Sky streaming in Account & Billing

Sky streaming

Re: Sky streaming

Re: Sky streaming