topic Re: Broadband return in Account & Billing

Broadband return

Francesca27 — Tue, 28 Oct 2025 20:28:01 GMT

Hiya i have had my return shipping box sent to the wrong adress, I spoke to someone who confirmed it would be sent to my new adress. Am I able to get another sent to the correct adress please

Re: Broadband return

Daniel0210 — Tue, 28 Oct 2025 20:31:13 GMT

@Francesca27
If you’ve successfully cancelled Sky should send out returns packaging (to the address where the account was active) near the end of any cancellation period (which is 14 days for broadband and 31 days for Sky Q) for any loaned equipment they are expecting back.

If the arrival of packaging is delayed, it’s damaged on arrival or doesn’t arrive it’s the customers responsibility to use their own packaging to return it. You can use any packaging as long as it’s secure and you may want to put a note inside with your account number and a list of equipment that is included. This link explains about how to receive an email with your return labels through Royal Mail.
https://www.sky.com/help/articles/return-tv-broadband

Keep your proof of posting safe and indefinitely and if you use Royal Mail’s collect from home service, keep a record of the tracking number.

Re: Broadband return

caesarome — Tue, 28 Oct 2025 21:46:31 GMT

@Francesca27 wrote:

Hiya i have had my return shipping box sent to the wrong adress, I spoke to someone who confirmed it would be sent to my new adress. Am I able to get another sent to the correct adress please

@Francesca27

You can use any packging you have or can get hold off as you can print your own return label here:

https://www.sky.com/help/articles/return-tv-broadband

Add a note inside with your account number and a list of equipment you have included.
Make sure you get and keep proof of posting when sending this off.